Frequently Asked Questions (FAQs)

Frequently Asked Questions

Idaho Telephone Service Assistance Program (ITSAP)

Lifeline – Lifeline provides qualified consumers with a discount on monthly charges for their primary home phone line, even if it’s a cell phone.

Question: How much can I save?


Lifeline – If you qualify for this program, Lifeline can save you up to $11.75 a month on your phone bills, depending on what city you live in and which phone company in your area provides this program. To determine if your phone company offers these additional discounts, a list is provided by Idaho Public Utilities Commission, Consumer Information located on

Effective April 2, 2012 there will no longer be a “Link Up” credit applied for installation of telephone service through ITSAP (Idaho Telephone Service Assistance Program). All telephone companies should be aware of this change, as they have been notified through an FCC Report and Order 12-11A1, released on February 6, 2012.

Tribal Lands – Those living on tribal lands may qualify for additional discounts or enhanced services under the program. If you live on tribal lands, contact your local telephone provider or tribal office to determine your eligibility.

Question: Am I Eligible to receive the discounts?


These discounts are available to qualifying consumers throughout Idaho. Eligibility is determined by the total household income that does not exceed 135% of the Federal Poverty Guidelines (FPG). Income Guidelines

Question: How do you apply for Lifeline?


Contact CAPAI to make sure that you qualify for these benefits and to locate your local Community Action Agency or Department of Health and Welfare office nearest you.

Question: Who do I contact for more information?


Question: What is the application process?


More than 1,500 telephone companies in the United States and its territories participate in the federal Lifeline Program for income-eligible households.

In addition to traditional telephone service providers, many new competitive local exchange carriers and wireless telephone service providers are now authorized to provide Lifeline and Link-Up discounts to eligible consumers.

The link below provides a list of landline and wireless carriers authorized to provide Lifeline discount under the Federal Universal Service Program.

Local Community Action Agencies and the Idaho Department of Health and Welfare will verify the household’s total gross income to determine participant eligibility is at or below 135% of the Federal Poverty Guideline.